Share your knowledge with articles

Good tour guides are experts with local knowledge. You shall know not only information about the scenic spots, but also various aspects of local life. Do your clients often ask you about featured restaurants, nice bars, entertainments, shopping area…? It is beneficial to share your knowledge by writing articles.

Why is article a great way of tour guide promotion? You are established as an expert in the area by sharing knowledge. You get more exposure on the internet with articles. People viral good content online among friends and networks. It builds up client trust as your articles show your guiding style and language skills.

What to write in the articles? You can write anything about your area of guiding, from local customs to special foods, from scenic spot introduction to entertainment recommendation, from the latest event to historic topics. It is better to write content that inspires travelers to visit your destination. To establish yourself as an expert tour guide, top-10 list can be a good topic. For example, the top-10 restaurants serving local cuisines, the top-10 must-see for travelers, the top-10 not-to-do in the city.

Where to publish your articles? We are talking about online publication here, not print-out on offline media. Online contents are mostly user-generated content. Just pay attention to the rules of each platform before your submission. You can publish on your own blog. There are article directories like EzineArticles, allowing author to submit articles. Websites like HubPages offer an interactive page for articles. Many tour guide platforms also encourage guides to share their knowledge. OurExplorer tour guides can now publish article on Viator.com to increase online presence. Tour guide Gavin in London writes interesting up-to-date articles on London with fantastic photos while Marta in Budapest writes a fun-filled article on the coming of spring.

Have something to share? Demonstrate your knowledge on the internet now.

International Tourist Guide Day - February 21st

Today is the International Tourist Guide Day! You can send in pictures and a short description of what you did to mark this occasion. OurExplorer would love to publicize them and show the world what wonderful things tourist guides are doing!

South Africa Tourism Authority is offering an event under the theme “Culture as a unifying guide”. “Media is invited to experience Pretoria as a tourist destination under the guidance of a deaf tourist guide on 21 February 2011”. View Event Details

Zagreb Tourist Guide Association offers “free city tours in Croatian on Saturday 19 February. Tours start at 11 am and 12 in front of the Tourist Information Center”. View Tour Details

The Advisory Committee of the Tourist Guides in KSA have organized various activities including “training courses, workshops, information on tourism, and free tourism trips to a number of tourism and historical sites”. View More Info

What is International Tourist Guide Day?
According to World Federation of Tourist Guide Associations (WFTGA.org) – “February 21st. an initiative of WFTGA, the International Tourist Guide Day is held on 21st February each year. In 1990, Mrs. Titina Loizides, president of the WFTGA was involved when it was held for the first time, 15 countries participated. Since then, tourist guides in an ever growing number of countries have been giving help to their local communities, conducting tours for disabled persons, disadvantaged persons, for children, industry partners, officials and the general public. Events are also held for local tourist guides including presentations and retraining courses. It is a public relations event par excellence, drawing the attention of local authorities, fellow citizens and the media to the quality and value of the work of professional tourist guides. Each member country contributes to the success of the day in its own way; coach companies have contributed complimentary coaches, attractions and museums have opened their doors without charge. Each year, awareness grows and there is an increasing contribution by both regional and national governments to the International Tourist Guide Day. The Day is coordinated by the World Federation.”

2010: Top Rated Tour Guides on OurExplorer

At the end of year 2010, we would like to share with travelers our top booked and rated tour guides. They have provided excellent services to travelers from around the world.

Shanghai Tour Guide - Jean Liu
Reviewed by Michael Hirai - "Our trip to Shanghai was wonderful thanks to Jean. We were impressed with her professionalism and her knowledge of Shanghai's history. We booked her for a full day to go to Zhujiajiao (a water town) followed by a tour of Shanghai. We asked her to show us Old Shanghai the next day and fortunately, she was available to do so. We also really enjoyed our time with her. She is a lovely young lady and both my husband and I would highly recommend her."

Bangkok Tour Guide - Irene K.
Reviewed by Marco Ramos - "Thank you so much for the excellent tour ever! It was such a beautiful honeymoon for us. Bangkok Highlights and Floating Market programs are absolutely fabulous. Will contact you again when we come back to Thailand."



Athens Tour Guide - Diana Stefanou-Huttinga
Reviewed by Robert Costello - "Our family of four (including two teenagers) toured the Acropolis and Athens with Diana in late August, and couldn't have been more pleased. Diana is outgoing, funny, and has great knowledge of the city and historical sites. She customized the day to accommodate our wishes, and found a great, non-tourist restaurant for lunch. A perfect seven hour excursion for our day in port!"

Kota Kinabalu Tour Guide - Grace Leong
Reviewed by Paula Olymbios- " Grace is a national treasure. She is personable, very knowledgeable regarding the history, flaura and fauna of Sabah. She is passionate about tour guiding and this comes through during your interaction with her. She is enthusiastic energetic and devoted to the tour participants. Our teenage children voted Grace our best guide while in Sabah. An absolute pleasure."

Istanbul Tour Guide - NESRIN ULUPINAR
Reviewed by Norman Steinberg - "It was so wonderful to have you guiding us through Istanbul. We saw far more with you than we had on our past visits. Your choice of lunch restaurants was fantastic. We would recommend you to any of our friends. Thank you for making our stay so memorable. Regards Rosslyn and Norman (Calgary Canada) PS. some of our friends will be contacting you shortly"

In the coming year 2011, OurExplorer will connect more travelers with qualified tour guides in 140+ countries. Happy Exploring!

How to arrange meals in sightseeing tours?

For many travelers, trying local foods and cruise is part of the fun during sightseeing tours. How should a tour guide choose dining places when there are several options? What to recommend and what to avoid for travelers? Safe and clean is the basic rule when tour guides pick restaurants. Below are some other tips to help arrange great dining experience.

Choose venues close to the scenic spots. Some restaurants can be great. However, if they are not along the route, it would be a bad choice. Travelers are limited with time, different from local residence.

Recommend restaurants with specialty. It can be a restaurant famous for local signature dishes. Restaurants with nice views are also a good choice. Travelers can enjoy the view as well as the foods. Try avoiding repetition during multi-day sightseeing tours. Choose different restaurants or styles unless your clients want to visit the same restaurant again. This is for travelers to try a variety of things during the short stay.

Help travelers with ordering. When visiting a restaurant of local style, a tour guide needs to explain briefly on the menu. It can be hard for tourists to choose as the foods or cooking might be unfamiliar. The guide can introduce the popular dishes, the materials used, or how the foods are cooked. Choose dishes with local flavor or uniqueness. Mind also the seasonal foods. If your clients are visiting among the season for some special dishes, why not introduce to see if they are interested? For example, October/November is the season for hairy crab dishes in Shanghai every year. Take an extra notice to the eating habits of foreign visitors. Are there any table manners that travelers need to pay attention, or can they handle the dining tools like chopsticks or fork?

Some travelers are adventurous with foods while others are very conservative. Ask about client’s preference of flavor and budget before choosing the restaurant. Give more recommendation if they are interested in local foods. If your clients prefer their home-style meals, a tour guide only needs to refer relevant restaurants.

What are your tips of meal selection in sightseeing tours? Share with us.

Dressing Code for Tour Guides

How do you dress as a tour guide at work? It depends on what type of guiding you carry on. For example, mountain guides need different clothes from city guides. Adventure guides wear differently from museum guides. Walking guides may require more comfortable shoes than tour bus guides. Yet there are some general rules in dressing for tour guides.

Dress comfortably for your guiding work. Tour guiding is a physical work requiring a lot of walking, standing, and climbing etc. Sometimes when clients are at rest, tour guide is still busy preparing the next stop. Thus, comfortable clothes and shoes are important for a guide to complete the work.

Wear clear and neat, casual but not too loose. Guiding is a way of presentation. Clear and neat dressing provides a good first impression to your clients. As most tour guides meet clients on vacation and trips, casual dressing is recommended. It is awkward if you wear formal suits while the travelers are on T-shirts. On the other hand, because the guide is at work, it is not professional to wear too loosely like slippers.

Do not wear shinning but do stand out if necessary. If you are taking a ghost tour, or guiding for Halloween, abnormal costumes may add to the fun nature of tour. In the case of busy tourist spots, you may choose clothes with outstanding colours. It will be easier for clients to identify you during the sightseeing tours. Otherwise, casual smart dressing is recommended.

Do you have a brand or logo? Wear it on your clothes, hats, umbrella, bags… This contributes to your branding. Not only remind your clients of who you are, but also shows other people along the tour.

How do you dress when working as a tour guide? Let us know if you pay attention to any particular things.

How to keep your sightseeing tours fresh?

As a private tour guide, do you design your sightseeing tours yourself? If yes, it is important to keep it fresh. Tour guiding is not repeating what’s written on the guide books. It is to introduce the local scenic spots vividly with your own culture, customs and history. That is to say, a tour guide adds his/her own knowledge and wisdom into the sightseeing tours. It is how one can differentiate from others. Therefore, the best way to keep a sightseeing tour fresh is to keep learning as a guide.

Learn the latest news of your place of guiding. Travelers are interested to hear what is happening in the destination. It helps to learn more about the local life. History facts will not change often but people are changing in the daily life. With the up-to-date information, a tour guide is not repeating himself all the time.

Keep an eye on industry related information. You are not working alone as a tour guide. When leading a sightseeing tour, many parties are involved. E.g. transportation, restaurants, scenic spots, hotels… A professional guide needs to be well equipped with industry related information. It is no good taking the clients somewhere only to find out the place is closed under maintenance, isn’t it?

Expand your knowledge on what’s going on in the outside world. For a foreign language tour guide, you may pay particular attention to news of your major client sources. It contributes to wider topics at guiding. Also, when a tour guide understands more of other cultures, you can present your own culture in a better way and make easy for foreign travelers to learn.

Note the seasonal changes. Some destinations vary a lot in different seasons. For example, lakes in the city of Beijing (China) freeze in winter time. Local people do skating and ice activities on the lake. Such scene can not be seen in the summer time. When a tour guide is showing around in the winter season, the remarks shall adjust along with the seasonal change. This way helps the travelers to remember a more lively city.

By keeping the sightseeing tours fresh and interesting, a tour guide makes his own career a lot more fun. It is not only for the benefits of travelers, but for the growth of a guide as well. Now, are you ready to take a new look into your sightseeing tours?

Client segmentation - Family Travelers with Kids

Have you ever guided family travelers with kids? The kids deserve special attention as they have different interest from adults.



If the family is traveling with infant, tour guides shall pay attention to physical matters. Find easy paths for baby carriage. During the trip, take more breaks if the family needs to take care of the baby. On the vehicle for transportation, make sure the baby is safely seated.



For kids who can take the trip as adults, a tour guide needs to mind his/her interest. Some children enjoy culture and history, but many will get bored after a while. Try to make the sightseeing tour more interesting with a mixture of facts and anecdotes. Explain things easier for the kids to understand. If there are special toys or games local children play, why not play with the kids?



Remind the kids of what they can do and what not. For example, in the museums, are they allowed to touch exhibits? In most cases, no. Boys can be naughty and make noises some times. Extra attention may be required if visiting religious places like temples or churches.



Consider the child price when designing a sightseeing tour. Many scenic spots offer discounts or free entry for kids. Similarly, if meals are calculated in the package, kids may enjoy a separate price.



Do you have any particular tips dealing with kids? Share with more tour guides around the world.

The perfect greeting to start sightseeing tours

Your method of greeting your clients is very important for a tour guide. The client gets a direct first impression of you and perhaps even of your city, from this initial greeting. It is not as simply as a basic introduction. A tour guide should consider timing, boby language and the surroundings in which to present a customized greeting to your travel clients.

Pick Up Location
First, consider the pick-up location. When you meet your clients at the airport, it is usually a long-drive to the city centre. In that case, a tour guide shall prepare enough content to introduce themselves. Besides the basic facts of the city, you may talk some more about local culture, customs, upcoming events etc. Choose some fun topics, so that the travelers do not get bored after the flight. When you meet at the railway station, bus station, or cruise port, the driving routes are different from each other. It is best that a tour guide combines their prepared greeting with the sights along the way.

Another common meeting point is the hotel lobby where your clients are staying. This can be very broad and you may not know every hotel in the city. Do some homework before meeting the client. Know the distance from their hotel to the first sight, and the route you are going to cover.

Time of the Day
Timing is also a consideration of your greeting speech length. When a tour guide picks up clients at day time to start some sightseeing tours, you are often expected to talk more. Your clients are excited to hear about this new place. If you meet travelers at night time, you talk less and give your clients time to rest. Save the best for the following morning when they are refreshed. If even later, it’s a mid-night arrival- perhaps ask them are they tired, if yes, will you keep silent completely? No, it is recommended to give a brief greeting. With just one or two sentences, your clients will appreciate your greeting in a strange place.


So how do you start your greeting speech, with a big smile and welcome or something extraordinary and eye-catching. Let us know some of your techniques?

Crisis on a sightseeing tour - Ensure happy endings

One charm of traveling is that the journey is full of mystery. Unfortunately, these include small accidents too on the rare occasion. An experienced tour guide is usually quick to respond and tries to turn such accidents into a happy ending. Let’s share some stories from OurExplorer sightseeing tours over the last 3 months.

Anne was visiting Shanghai on a business tour. First time in China, so she wanted to see more during the half-day sightseeing tours. She loves taking photos but unfortunately the camera battery was broken. There is no electronic shop nearby. Luckily the tour guide had a digital camera with her and with a simple solution of changing the memory cards the sightseeing tour was able to continue as normal.

Mary booked a cooking class while visiting Bangkok, but forgot to bring the school address on the day. Instead of heading back to hotel for the piece of paper and wasting precious time, the Bangkok tour guide with her called a friend to confirm the address on internet. Thus Mary made it to the cooking class on time without missing anything.

Kevin booked a Luxor tour guide for a sightseeing tour. He has communicated with the guide before hand and planned a great two-day itinerary. However, due to the accidental delay of arrival, Kevin had only one day in Luxor. The tour guide had a quick change of plan. A longer day tour, but Kevin saw what he most wanted to in Luxor. Happy that the delay did not result in much disappointment of his visit.

These are not big issues, but as a tour guide, you can help your clients with a better memory if you deal with crisis easily on the go.

Tour Guiding in special themed scenic venues

Sometimes in the tour itinerary, there are locations with specific themes i.e. toys of various decades, movie production theme park, ancient rock painting exhibition, earthquake museum. These places have unique characteristics or styles. When a tour guide is showing around such scenic spots, it is recommended to fit into the scene.


For example, in a movie production theme park, visitors may see scene reproduction, super star signatures, movie-making tools etc. It is more of an entertaining place, rather than for education. Introduce the fun spots, point out the different from what’s seen in the movie. Encourage clients to try interactive devices as this will get their energy levels up.


However, if it’s an earthquake museum, or other memorial places of harsh history, the guiding attitude shall be totally different. You are not expected to give jokes in such atmosphere. Stick to the facts, and share the sorrow and hope for a better future.


In some special-themed spots, they provide their own tour guides. These guides are often more familiar with the place and exhibits. You may invite the spot guides to guide for the place, to make an even better experience for your clients. But as a professional guide, you still need to have certain knowledge of the place. Get prepared for the various questions from your client. The more they get answered, the better experience they will have.

Have you a favourite themed location in your city you can share with OurExplorer ?

Smile Tour Guide - Your client is photo crazy

Photography and travel go hand in hand. Landscape, portrait, architecture, animals and plants… there are so many things to be shot on the tour. Some people do not take photos at all, but most travelers do. People tend to take more photos when visiting a new place/city. They are not necessarily photographers, but photo–lovers in various ways. As a frequent visitor, tour guides can assist photo-lovers with greater production.

Identify what type of photo-lover your client is and treat differently. Is she a typical tourist, taking photos of all famous scenic spots? Then a tour guide shall introduce the best-known spots, where he can find a nicer angel or a better view. For instance, in Baryon Temple of Siem Reap, Cambodian tour guides usually tell an interesting place where tourists can take a photo of “kissing the Buddha”. If the tourist wants to take things with their own observation, leave some free time at each stop. Let he explore by himself. If you are guiding an expert photographer, you probably leave them more space to shot what they want.

Do mind the tour arrangement though. Some photo-lovers may be so absorbed in one place that they forget the following schedules. A tour guide shall take care of the time. Kindly remind your clients of the original plan. If they would like to make changes, agree with the practical adjustment. But if such photo-lover is in a group with other travelers, you shall remind them of the time and carry on with the next destination.

Do remind your clients of no-photography moments. Some museums and art galleries forbid photo-taking. In some regions, local people are strongly against being captured in the photo. In activities like whitewater rafting, it is not safe to take pictures and may cause damage to the camera.

Let your client be creative. Do not try to be a master who knows where all good pictures are. A tour guide can know every corner of the city, but photo-taking is somewhat personal. You can’t dominate traveler’s perspective. Moreover, there are moving pictures and unpredictable moments. So suggest, but do not manipulate. Let your clients enjoy their own photos of the tour. Happy Exploring!

OurExplorer presenting to tour guides at WFTGA

I am excited to annonce that OurExplorer will be presenting at the World Federation of Tourist Guides annual conference in Bali - mid Jan 2009.
OurExplorer will be delighted to meet thousands of tour guides from all over the world. The aim of OurExplorer is to help these tour guides access a new method of getting business - online.

OurExplorer will focus on how online shopping and purchasing is the way of the future - rising dramatically each year.

Do you have any queries about online sales for your tour guide service?

Cheers
Dave Cunningham
Chief Exploring Officer

Travel writers - Love the experience of tour guides

In an amazing realisation this week, OurExplorer have confirmed that travel writers really value the experience of professional tour guides.
The benefits for the tour guides are huge with a free article, media exposure about their services and if booked via OurExplorer the tour guide gets their services rated independantly also.
For the travel writer, they of course get to see the destination through the eyes of a local. This wisdom and insight gives a truely authentic expereince which makes for great articles.
OurExplorer do love a win:win situation.

Happy Exploring
Dave C
Chief Exploring Officer

Do tour guide photos help build client trust?

I am always interested when some of the tour guides on OurExplorer do not add their profile photo. I wonder, why not invest an extra minute to complete your profile and then get the benefit from many client bookings later.

Or does a profile photo of a tour guide actually add value and build trust in a potential client?
Would you book a stranger you never saw or a friendly face you trusted more?