Monday, June 28, 2010

An active volcano of great appeal awaits travellers to Surabaya in Indonesia

Surabaya _ the provincial capital of East Java _ is one of Indonesia's most captivating cities blessed with pristine natural beauty, traditional way of life and modern-day sophistication to make it a city worth taking the time out to explore at length.

A sojourn to Surabaya is exciting right from the moment you pass immigration and customs procedures at Juanda International Airport and enter its arrivals hall thronged with locals in traditional garb jostling for space while waiting in anticipation of the arrival of their loved ones.
Tourists bundled in winter clothes on Mt Penanjakan, the popular scenic view point for watching sunrise over Mt Bromo, 2,392 metres above sea level and the seat of an active volcano. Early morning the mercury can dip to 10 degrees Celsius. Mt. Penanjakan is 314 metres taller than Mt.Bromo, presenting visitors with a panoramic sweep of the surrounding landscape and innumerable photo opportunities.
Elbowing my way through the crowd, I could read the excitment on their faces that shone through their eyes, bright and bulging in their sockets, tobacco-stained teeth and smiles that ran from ear to ear.
Among them was our tour guide, a vivacious woman with an infectious smile, standing with a tray of garlands in hand who came forward in a greeting and presented one to each of us.
''You must be from Thailand,'' she said. ''I am Yonie...welcome to Surabaya, the City of Heroes. I hope you will enjoy your stay with us.''
And with that she ushered us to a coach that delivered us to Pondok Tempo Doeloe, a restaurant famous for its fried chicken, soups and salads, our dinner that day, after which began our arduous journey to Mount Bromo, Indonesia's most visited active volcano located in Bromo Tengger Semeru National Park.
During the three hours it took to navigate Surabaya's notorious traffic and up the winding mountainous terrain, Yonie regaled us with stories of the heroes of the past who played a significant role in Indonesia's independence struggle.
Arriving at the national park at midnight, we went to bed soon after checking into Bromo Cottages because we had to be up by 3am when a jeep would be waiting to take us to watch the sun rise over Mt. Bromo.
This boy selling wild flowers to tourists is a Tenggerese, an ethnic group whose roots can be traced to the Majapahit empire. With tours to the volcano slated later in the day, tourists buy flowers that they toss into the volcanic crater, meant to bring them good luck.
Unfortunately, the conditions were overcast that morning so we didn't quite enjoy the view at sunrise, but were still rewarded with breathtaking vista of Mt. Bromo and its surroundings.
For a cultural and traditional experience, we were taken to Trowulan, the capital city of the former Majapahit kingdom that flourished from the 13th-15th centuries, but today finds itself reduced to a rural community.
Excavations in and around the city have shown that parts of the old kingdom still lie buried under several metres of mud and volcanic ash.
We visited a museum and handful of archaeological sites, concluding our trip at a typical village restaurant where we sat on the floor and ate rice and fried fish with our hands.
Exploring downtown Surabaya was also an eventful experience. Weaving through its horrendous traffic reminded me of Bangkok, with the exception of colonnaded facades bordering wide, tree-shaded avenues. Over the years, the city has grown into a commercial hub boasting trendy restaurants, department stores, championship golf courses, night clubs and entertainment complexes, catering to families as well as love couples.
Surabaya, a bustling metropolis of three million, is only second in size to Jakarta, Indonesia’s capital. Founded in 1293, it’s come a long way from having been a trading port for much of its history. Today it is a destination with all the trappings of a modern city. Flight information  Singapore Airlines (Bangkok office) at 02-353-6000, website: www.singaporeair.com/th; and SilkAir (Chiang Mai office) at 053-904-985/6 and (Phuket office) at 076-304-018 to 20, website: www.silkair.com.  Aneka Kartika Tours based in Surabaya offers travel packages around Indonesia. It can be reached at 62-31-592-9000 or by email: akasub@indo.net.id. Accommodation  Surabaya Plaza Hotel: Plaza Boulevard, Jalan Pemuda 31-37, Surabaya 60271; tel: 62-31-531-6833, fax: 62-31-531-6393, www.sby.pphotels.com.  Hotel Majapahit: Jalan Tunjungan 65, Surabaya 60275; tel: 62-31-545-4333, fax: 62-31-531- 0611, www.hotel-majapahit.com.  Bromo Cottages: Desa Tosari, Pasuruan, East Java; tel: 62-34-357-1222, fax: 62-34-357-1333, www.bromocottages.com.
Souvenirs such as T-shirts, hats and mufflers can be bought at reasonable prices. A T-shirt with a photo of Mt. Bromo only cost me 90 baht. Always bargain hard because the prices are inflated. Most vendors accept US dollars, but also carry local currency; it comes handy when purchasing drinking water and finger food.
Breakfast usually consists of noodles and dumplings, grilled corn on the cob and soya milk. There are also shops serving buns and tea/coffee to sleepy-eyed tourists arriving at the scene before the crack of dawn.
A majority of the Tenggerese people are followers of the Hindu faith, but they mix it freely with animist beliefs. The man you see in the photo (left) is making an offering of food wrapped in leaves to his ancestors and spirits believed to wander the area.
At the foot of Mt. Bromo is this Hindu temple, Pura Agung Poten Bromo, where visitors pay their respects before setting on the taxing journey up a steep slope to the volcanic crater, on foot and on horseback. Hindu faithfuls congregate at the temple to commemorate religious festivals and pray for peace and prosperity. The horse ride starts at the temple and leads to a steep and narrow staircase where visitors have to dismount and walk up to the narrow rim of the volcano. The man you see here is waiting for customers at the footsteps of the temple that overlooks Mt. Batok, which is 2,440 metres above sea level.
Despite pleasant weather, climbing the 245 steps it takes to reach the top needs a lot of effort. Before you commit, make sure you are physically fit as the path leading there is very narrow, leaving no room for a stop for rest along the way. The exercise is worthwhile once you peer down the edge of the crater from whose belly billow plumes reeking of sulphur. Though the eruptions have become less frequent in recent years, volcanic ash collecting at the foot of the mountain was indication enough how active it must have been one time, and that sent a chill down my spine. The vista from this vantage point, however, is sublime every way you look.
Hindu priests in traditional Javanese attire, the jarik cloth and beskap, they wear with regular trousers. The head gear is called ‘udeng’.
Trowulan city is home to the archaeological ruins of Candi Tikus, also known as the ‘rat temple’, restored during the mid-80s. It was the venue of an ancient bathing ritual that dates to the Majapahit period. The rather strange name of the temple is associated with circumstances of its discovery in 1914, when the area was infested with rats. Every time an effort was made to eradicate its nesting areas, the creatures would disappear down a hole on a nearby hill, which was subsequently dug up to destroy their breeding ground, a large pit underground, as you see in this photo. Today it has been turned into a recreational park, with a number of school and university students coming here on field trips to enjoy the gardens surrounding this archaeological landmark.
Opening in 1987, the Trowulan Museum is a repository of Hindu and Buddhist artifacts and ruins dating back to the Majapahit kingdom. Covering approximately 57,625 square metres, its boasts priceless items such as the statue of Lord Vishnu on a Garuda excavated at Candi Belahan; a winged character said to depict the fabled king of Blambangan, Menak Jinggo; a section of a temple from Ampelgading and numerous ancient stone sculptures.
Cheng Ho Mosque and its Chinese architecture are the pride of Indonesia’s Muslims of Chinese descent. Built seven years ago, it sits in a plush upper-middle class community in downtown Surabaya. Its design was inspired by the Niu Jei, a mosque in Beijing built in 996 AD. Islam, Javanese and Chinese cultures fuse perfectly in this truly awesome structure that is open to people of all religious faiths.


Wednesday, June 23, 2010

Tour Guides globally celebrate OurExplorer 2 year Birthday

Thank you all for your kind 2 year birthday wishes, here are just a few examples from around the world.


Saturday, June 19, 2010

Tour Guide - What questions may help your tour guide service?





When tour guides are showing travelers around a destination, what do you talk about besides the standard guiding content?

Perhaps exchange personal information is a good idea to get to know your client more and build trust and friendship. It is quite ususal for tour guides and travelers can become friends after several days together. What else shall a tour guide choose to talk about during sightseeing tours? If you have enough time with your clients, it will be great to cover some of the below topics.


Q. How did you find/locate my tour guide service?
If not mentioned in previous communication, it is important to know how your clients locate you. Is it via an internet search, a friend referral, a newspaper advertisement …? You can then focus on the more efficient channels to receive future clients.

Q. How do you usually learn about a destination when you travel around?
This question is for client segmentation. You possibly already know the purpose of their trip before meeting them e.g. business trip or cruise vacation. Ask a bit more about their general travel methods so that you can target your client group more clearly in future e.g does the client usually use a group guide, guide book or private guide new in a new destination? When marketing it is good to be focused with certain groups. Do you have more business tourists? Do independent travelers or cruise passengers require your service more? Do senior travelers prefer your sightseeing tours offered?



Ask for feedback at end of the tour.

Have a summary of the day trip, the areas covered and ask if they enjoyed the day. Did they expect something more? If you are confident they had a great tour with you, why not ask for a written or video testimonial? Travelers are happy to talk about their trips, especially a memorable experience with a wonderful local tour guide. For clients from OurExplorer, why not reminding them to save a rating and review on the website after the tour? Client feedback is good for a tour guide to improve their service level. A testimonial adds great value to build trust with future clients.


What questions do you usually talk about with your clients?

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Tuesday, June 1, 2010

Tour Guide Jobs - How to become a professional tour guide?

Summer is coming and we are entering peak holiday season in Europe, Americas and Asia. There is a big demand of professional tour guides. Big events like the Fifa World Cup 2010 in South Africa and Expo 2010 in Shanghai have brought more tour guides job opportunities and relevant jobs in tourism and travel.

If you are interested in a tourism career, becoming a local tour guide can be a good start. Ask youself – do you have the passion to show your city and is your personality fit? Although tour guide jobs requires various skills, it is a job to have face-to-face communication with travelers. When you don’t have the passion to show your city, people, customs and life in this city, you would easily get bored going the same routes. If you prefer dealing with computer/numbers to real people, a tour guide job will not fit you. Being passionate and fit for the job, you can go on the next step to get qualified as a tour guide.

How to become a licensed tour guide? The requirements vary with different cities and countries. The best way is to check with your local tour guide association or tourism administration. It usually requires passing the exams (written and/or oral), or certain training programs. WFTGA.org (World Federation of Tourist Guide Associations) has members of official tourist guide associations in many countries around the world.

In many countries, the qualified tour guide will acquire a license/certificate to go on daily guiding jobs. Practical experience is important to develop your career as a tour guide. You learn how to deal with different clients and needs, get mature on addressing to various questions, grow experienced to handle emergent situations… Day-to-day guiding work will distinguish excellent tour guides from poor-performing ones. Tour guide job requires as well continuous learning. The information is changing and the city is growing. A professional guide needs to be equipped with latest information, so that you can show your travelers in an up-to-date way.

Career prospect of a tour guide. Career prospect applies not only to a tour guide, but to any one who is seeking personal development in his/her job. For a tour guide, what can be your career prospect? You can focus as a tour guide, and become expert in the field. For example, in China there are different guide qualification levels of junior, middle-level, senior and superior tour guides. Kenya safari guides are noted with bronze, silver and gold levels. Another development is mastering other languages to be a multi-lingual tour guide. If you want more adventures in this career, you can turn to a tour leader for overseas trips. With your first-hand experience as a tour guide, you can design unique sightseeing tours with your specialty. In this way, you are shifting to a tour manager or marketing person for your own tours.

There are many tour guide jobs in tourism and travel. Start learning to be a licensed tour guide first, and practice to be a top excellent tour guide in your career.

Monday, May 24, 2010

Tour Guide tips to avoid client cancellations

How early do you travel clients book your guiding service? Some people book last-minute trips and may require a tour guide while they are already in town. Some travelers prefer good planning and may book their trip a year in advance.

Sightseeing tour cancellations usually do not apply to last-minute booking because the tours happen right away. However, cancellations do happen more with tours booked long before the actual tour date. Before we talk about ways to avoid client cancellation, we need to know the reason why travelers want to cancel the tour.

There are unavoidable reasons like natural disasters, political issues, etc. The volcanic ash in Europe caused thousands of flights to cancel or delay. Demonstrations in Bangkok have turned violents and thus travelers change their destination due to safety concerns. Cruise lines change route and skip the port in their original plans is another reason out of the traveler’s control. There is little a tour guide can do with such cancellations.

Another possibility is personal reasons - family members pass away, work changes, physically unfit for the trip … The clients may have to cancel or delay the whole trip. With these situations, you may offer your tour guide service in their next visit. Be attentive to their personal reasons and leave the tour options open. Travelers will appreciate your understanding and may still pass on the word about your service even though they haven’t met you as planned.

What OurExplorer do not wish to see and what a tour guide really should avoid is a client cancellation because of low professionalism. E.g. change the price from original communication. There are high and low seasons in many destinations but once a price quote is agreed, it is very poor performing of a tour guide to ask for more money. Even worse is short notice before the tour date. Slow reply to the client queries after they made the booking. Clients will feel less confident with you if their questions are not addressed properly and quickly.

There are occasions that a tour guide is unable to guide as scheduled (not because you got another more profitable booking). In such cases, you should communicate with your clients and explain the reasons clearly. Meanwhile, find a dependable tour guide for your client as a substitute, so that their sightseeing tours will not be affected.

It takes efforts to build up client trust and confirm a client booking. Do you have problems with tour cancellations? What do you do to reduce the number of cancellation? Share your problems and we can discuss.

Wednesday, May 12, 2010

Tips for Visiting 2010 Expo Shanghai

Shanghai finally welcomes the opening of Expo 2010 after eight years of preparation. As the biggest Expo site ever in the event’s history, it is not easy to cover everything in one day. However, you can do it in an efficient way to avoid crowds and maximize your visit. Here are some tips for visitors to Shanghai and Expo 2010 for a great experience.

There are 8 direct entrances at the Expo site, another 4 ferry entry locations, and 1 metro line entrance. It is recommended to avoid entrances in the Pudong side. Most country/city pavilions are in Pudong area, as well as the Expo Axis (main entrance), more visitors tend to enter there. It takes longer to pass the security check entering the actual site. Moreover, the machines to reserve popular pavilions e.g. China pavilion will be running short. Entering from Puxi entrances (Gate 1, 2, 3) can be a better choice to avoid crowds and start the Expo visit in a fresh way.

Besides public transportation like metro, Expo bus, ferry, the Expo taxis in light yellow-green colour are easy to identify. They are much newer and also bigger in space. Note that common taxis can't access to the Expo area.

The Expo site is opening till 24:00 every day, so a late start may help to avoid crowds. If you enter around 11 – 12 am, there will still be 10+ hours to visit various pavilions. Moreover, you can enjoy the night view of various pavilions and the stunning one-arch Lupu Bridge.

After you arrived at the Expo site, there will be the security check. Have a read of what can bring and what are forbidden, and you can get through the security check quicker. E.g. water is not allowed to bring into the Expo site.

Once you entered the Expo site, it is recommended to get an Expo site map first. You can get a better idea of the layout and plan your itinerary of the day. Where to get the map? In the information centre near entrances. Make a reservation of the pavilions if required. Many popular pavilions require reservation, e.g. the China Pavilion, the Theme Pavilions… Appointments can be made with the booking machines near entrances. This is to better control the visitor flow in the site and avoid extreme long queuing.

Last but not least, check out performances of your visiting day. There are in average a hundred performances every day. You can enjoy various entertainments presented by different countries and regions. It can be good stops between pavilion visits. You can also see some sightseeing tours.

Done with the Expo visit? There is yet another bigger stage - the city Shanghai! You can extend your exciting Expo travel with city visit and sightseeing tours customized by your local Shanghai tour guides.

Montenegro tour guide in the travel media

OurExplorer are delighted to bring to your attention that Montenegro tour guide - Vesna Alavanja has been written about in the media by a travel journalist.
Read here - the article about this excellent Montenegro tour guide

Have you had an article written about your tour guide services that you wish to share with OurExplorer?

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